Answers
Frequently asked questions.
Questions we hear from patients, families, referring physicians, and facility partners. If you don’t see your question here, contact us at (602) 835-3809 or [email protected].
Section 01
Getting started
Do I need a referral to be seen?
Most of our patients are referred by their primary care physician, a specialist, or a hospital discharge team. You can also contact us directly to ask whether a wound care evaluation is the right next step.
What should I bring to my first appointment?
A list of current medications, any imaging or wound photos from your referring provider, your insurance card, and — if helpful — a family member or caregiver.
Where is the clinic?
Our outpatient clinic is at 4838 E Baseline Rd, Bldg 2, #113, Mesa, AZ 85206. It is accessible from across the East Valley including Tempe, Chandler, Gilbert, Scottsdale, Apache Junction, and Queen Creek.
How do I request a home wound care visit?
Patients are usually referred by a primary care physician, specialist, hospital discharge team, or home health agency. Family members can also reach out to our office at (602) 835-3809 and we’ll coordinate with the patient’s clinical team.
Do you accept hospital discharge referrals?
Yes — we accept discharge-planning referrals from hospital case managers for patients who will need outpatient wound care follow-up in our Mesa clinic, at home, or at their SNF/ALF. We do not provide inpatient bedside services in hospitals.
Section 02
Wound care basics
When is a wound considered "chronic"?
Generally, a wound that hasn't shown meaningful progress toward healing after four to six weeks of standard care is considered chronic and may benefit from specialty evaluation.
How long does a wound take to heal?
Healing time depends on the type of wound, the patient’s underlying health, circulation, and how well an underlying condition like diabetes is managed. Some wounds heal in weeks; others take months. We can give you a realistic picture once we’ve evaluated the wound.
What are the signs a wound is infected?
Increasing redness around the wound, warmth, swelling, increased or discolored drainage, foul odor, increasing pain, or fever can all suggest infection. If you see these signs, contact your provider promptly. Severe symptoms — high fever, spreading redness, confusion — warrant emergency care.
Can chronic wounds heal completely?
Many chronic wounds heal with the right treatment and management of the underlying conditions. Healing depends on the wound type, the patient’s overall health, and how well underlying drivers (diabetes, circulation, offloading) are managed. We can give a realistic picture after evaluation.
How do you prevent pressure ulcers in bedridden patients?
Frequent repositioning, pressure-redistribution surfaces, skin assessment on a routine schedule, attention to nutrition and hydration, and prompt treatment of any early-stage skin changes are the cornerstones. In facility and home settings, our team works with caregivers on these prevention strategies.
Do you treat amputation-risk wounds?
We treat complex wounds including diabetic foot ulcers that, untreated, can progress toward serious complications. We don’t make outcome promises — but specialty wound care exists precisely because early, specialized intervention matters for these cases.
Section 03
Care settings
What's the difference between an outpatient wound clinic and home-based wound care?
We provide the same range of wound care services at all three sites — outpatient clinic, home visits, and on-site at facility partners. The choice of setting is about what works for the patient: mobility, transportation, caregiver support, and whether the patient is a resident of a partner SNF/ALF. Many patients use more than one setting over the course of healing.
How is home-based wound care different from a home health agency?
A home health agency provides a range of services — nursing, therapy, and aide care — under a broad plan of care. Our team is a wound care specialist team. We focus exclusively on wound assessments and treatments, and we work alongside a home health agency when one is involved.
How often will a clinician visit?
Visit frequency depends on the wound and the treatment plan. Some patients need visits two or three times a week initially; others stabilize at weekly or every-other-week visits as the wound improves.
What if the wound gets worse between visits?
We give caregivers clear instructions on what to watch for, and you’ll have a way to reach our office between visits. If a wound shows signs of infection or rapid change, contact us promptly — and follow the standard guidance to seek emergency care for serious symptoms.
Section 04
Insurance
Does insurance cover wound care?
Wound care is typically covered by Medicare, Medicaid (AHCCCS), and commercial insurance, depending on the patient’s plan and the specific service. Coverage for individual treatments depends on clinical criteria. Our office can help verify benefits before treatment begins.
Does Medicare cover in-home wound care?
Medicare often covers medically necessary wound care services in the home setting, but coverage depends on the patient’s plan and the specifics of the case. Our office can help verify before visits are scheduled.
Who handles the billing?
Patient-visit insurance billing (Medicare, Medicaid, commercial) is handled by our billing partner. Facility-level retainers or service agreements (where they exist) are billed to the facility on contract terms.
Section 05
For facility partners
How are facility partnerships structured?
Most engagements are structured as either (a) a contract for scheduled rounds at an agreed cadence, (b) a per-visit / on-call arrangement, or (c) a hybrid. We scope each engagement to fit the partner — there’s no one-size template.
How does documentation work with our EHR / MDS?
Our clinicians produce structured per-visit documentation that your team can incorporate into the resident or patient record. Today this is a documentation handoff workflow; deeper EHR integration can be discussed during contracting.
What credentialing do your clinicians have?
Our team includes nurses and advanced-practice providers with wound care experience, working under protocols set by our senior wound care physician. Specific clinician credentials and certifications are shared during the contracting and onboarding process.
Do you cover the Phoenix East Valley only?
Today, yes. Mesa, Tempe, Chandler, Gilbert, Scottsdale, Apache Junction, and Queen Creek are our primary service area. If your facility is elsewhere in the Phoenix metro, contact us — we add facility partners across the East Valley as demand grows.
How fast can a partnership get started?
Onboarding timelines depend on contracting and credentialing requirements on both sides. Once those are in place, on-site rounds can typically begin within a few weeks. Contact us and we will outline the steps for your facility.
Do you take referrals from individual physicians?
Yes. Referring physicians can send patient referrals by phone at (602) 835-3809, via our contact form, or by email to [email protected]. We will confirm receipt and follow up on any clinical details using a secure channel.
Still have a question?
Call us at (602) 835-3809, email [email protected], or use the contact form to reach us. We route messages to the right team member.